Email Setup Guide

Complete instructions for setting up your business email account on computers, smartphones and tablets.

This guide explains how to configure your email account, such as yourname@yourdomain.com, using the OnePlus Media mail server.

Before You Begin

Make sure you have your complete email address and mailbox password. Your email address and password are provided by your email administrator.

1. Mail Server Settings

Use the following configuration when setting up your email account.

Setting	Standard Configuration
Incoming Mail Server	`psa.oneplusmedia.com`
POP3	995 / SSL
IMAP	993 / SSL
Outgoing Mail Server (SMTP)	`psa.oneplusmedia.com`
SMTP (Recommended)	465 / SSL
SMTP (Alternative)	587 / STARTTLS
Authentication	Full Email Address + Password

2. Choose Your Email Protocol

IMAP – Recommended

IMAP synchronizes your messages and folders across multiple devices. Your messages remain stored on the mail server.

Server: psa.oneplusmedia.com

Port: 993

Security: SSL

Choose IMAP if you use your email on multiple devices.

POP3

POP3 downloads email messages to your email application. Depending on your settings, downloaded messages may be removed from the server.

Server: psa.oneplusmedia.com

Port: 995

Security: SSL

Choose POP3 if you primarily use one computer for email.

Important

Always use psa.oneplusmedia.com as your incoming and outgoing mail server. Do not use your own domain name as the mail server unless specifically instructed by your administrator.

3. Incoming Mail Configuration

Open your email application.
Select Add Account or Set Up Email.
Enter your name and full email address.
Enter your mailbox password.
Choose IMAP or POP3 as your account type.
Enter psa.oneplusmedia.com as the incoming server.
Enter port 993 for IMAP or 995 for POP3.
Enable SSL/TLS security.
Use your full email address as the username.

4. Outgoing Mail Configuration (SMTP)

Open the outgoing mail server settings.
Enter psa.oneplusmedia.com as the SMTP server.
Set the SMTP port to 465.
Select SSL/TLS as the security method.
If port 465 is unavailable, use port 587 with STARTTLS.
Enable Outgoing Server Authentication.
Select Use the same username and password as incoming mail.

Username Format

Always enter your complete email address.

yourname@yourdomain.com

Do not enter only the username before the @ symbol.

5. Test Your Email Account

Save your email account settings.
Send a test email to another email address.
Reply to the test message.
Check that incoming and outgoing messages work correctly.
If using IMAP, check that messages synchronize across your devices.

6. Troubleshooting

Unable to Connect to the Mail Server

Verify that the server name is psa.oneplusmedia.com.
Check the incoming and outgoing port numbers.
Make sure SSL/TLS is enabled where required.
Check your internet connection.

Incorrect Username or Password

Use your complete email address as the username.
Make sure you are using your mailbox password.
Contact your email administrator if you need a password reset.

SSL Certificate Warning

Check that both incoming and outgoing server names are psa.oneplusmedia.com.
Do not ignore certificate warnings or add certificate exceptions.
Contact your email administrator if the warning persists.

Unable to Send Email

Make sure SMTP authentication is enabled.
Verify that your SMTP username is your full email address.
Try port 465 with SSL/TLS.
Alternatively, try port 587 with STARTTLS.

Need Assistance?

Please contact your email administrator and provide your email address, device type, email application, and the exact error message.

For security reasons, never send your email password.